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"During his six years working for St Helens Council Education Department, Paul was, among other things, our in-house "languages expert", doing the translating, interpreting and liaison with our twin towns in Chalon-Sur-Saône, France, Stuttgart, Germany and El Prat de Llobregat, Spain. His participation has enabled us to maintain strong links with all three towns, particularly in the field of education, where he set up and managed a very successful work experience programme for sixth formers"
Brian Mainwaring, Director of Education, St Helens Council, August 1995

Ryanair f**k off! PDF
Saturday, 13 March 2010 00:00
 

 

altRyanair has let down 1000s of loyal customers in southern Spain by its decision to cut four routes from Granada airport with immediate effect.

In particular, the cancellation of flights from London Stansted and Liverpool to the Federico Garcia Lorca airport outside Granada will make journeys to and from the area much less fun for those of us who preferred the gentler environs of this tiny, upgraded aerodrome to the hustle and bustle of Málaga’s massive building site.
Not the most loved of airlines in any case, because of its sneaky add-ons to the headline fare (£5 for online check-in, punitive luggage charges and penalties, outrageous booking fee per person per flight, proposed charges for using the toilet or being overweight), this decision will annoy many a regular user of the low-cost Irish airline’s services.
And what about all the other companies that have invested in Granada-Jaén airport, on the back of these flights, eg car hire, catering services, duty-free shop? And those foreigners who bought property in the area, believing they would have access to regular flights in and out?
Ryanair has a catastrophic PR policy and displays a dreadful attitude towards its collobarators and its customers.  CEO Michael O’Leary summed up the company’s opinion of its customers last year when he was quoted as saying in relation to a blogger: “What part of no refund do you not understand?  You are not getting a refund , so f**k off!”
 

 

 

Paul Whitelock

Paul is a Joint Honours graduate in Spanish and German, a qualified teacher (PGCE) and has a Member of the Institute of Linguists (MIL) qualification.

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