Share This Page

Latest Comments

Client Testimonials

“Paul ha traducido nuestro folleto sobre el Plan Dinamización Serranía de Ronda al inglés y al alemán. Lo hizo rápido y a un precio aceptable. No dudo en recomendarle.”
Alfredo Carrasco, Director, Centro de Iniciativas Turísticas (CIT), Ronda, noviembre de 2.009

I don’t believe it! PDF
Tuesday, 01 March 2011 00:00
 

After all our trials and tribulations with Telefónica, I’ve just read in the Spanish Press that the Spanish telephone company made a massive 10,000 million euro profit last year, the top earning company on the Spanish stock market! High time they invested some of that cash in speeding up their service, employing higher quality staff and in training them properly.

Last week Telefonica announced profits of 10,167 million euros in 2010, 30.8% up on the previous year. Not only that, other Spanish companies renowned for their incompetence and poor customer service, were also very successful financially and feature in the top five highest-earning Spanish companies. These include the electricity suppliers Endesa and Iberdrola and two banks, Santander and BBVA.

Endesa, the bane of many of our lives down here in Andalucía, reported a profit of 4,129 million euros in 2010, up 20% on the year before. Hardly surprising when they charge 50 euros for a boletín and 30 euros to change the name on an account! After the 9% hike in electricity prices in January, presumably they’ll be even more profitable in 2011.

© Paul Whitelock

Related articles:

Light up?

Naming and shaming!

Phone in!

Tags:  Telefónica, telephone, Endesa, Iberdrola, electricity, bank, Santander, BBVA, paul whitelock, www.a1-solutions-spain.com

 

Paul Whitelock

Paul is a Joint Honours graduate in Spanish and German, a qualified teacher (PGCE) and has a Member of the Institute of Linguists (MIL) qualification.

read more