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"We have had a fantastic time here in Ronda.  It is the most beautiful place we have visited.  Our stay has been even more enjoyable due to this lovely apartment, Piso Blanco, which is extremely comfortable and has everything you would need and more.  Thank you for the information you have provided and the amenities.  It’s brilliant!" 
Lisa and Ashley Grostate
Bath, Somerset

It pays to complain ... PDF
Sunday, 06 November 2011 16:00

Two weeks ago my current account was embargoed by Recaudación, the provincial debt collection agency, to the tune of nearly 120 euros! What’s this? I thought.

I went to the Recaudación office, where a very helpful man, José Miguel, advised me it was an unpaid Plusvalía bill from 2008. Plusvalía? 2008? What could that be?

JM kindly rang a lady at the Town Hall, Rosa Romero, who informed him it was to do with the extinción de dominios on a property in Ronda when my first wife and I divorced and we changed the ownership to my name. JM was of the view that my ex-wife was liable and not me and suggested I go to see Rosa about it.

So, the very next day I went to see Rosa, who was very helpful too. She confirmed the origin of the debt and also felt that I was not liable. She helpfully wrote out a denuncia for me which I signed and handed in there and then.

When I discussed the embargo situation with my bank manager on Friday she said it would be probably be a long drawn out process and not to hold my breath. Imagine my surprise when later that day a local policeman knocked on our door to deliver the result of my complaint – it had been upheld and the debt had been cancelled! Amazing!

So, 120€ saved and in double quick time! Keep on complaining!

© Paul Whitelock

Tags:  complain, embargo, recaudación, plusvalíá, extinción de dominios, denuncia, paul whitelock,


Paul Whitelock

Paul is a Joint Honours graduate in Spanish and German, a qualified teacher (PGCE) and has a Member of the Institute of Linguists (MIL) qualification.

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